When depositing or withdrawing digital currency, please exercise extreme caution. Your assets will be lost if you deposit or withdraw to the wrong wallet address by accident. (Paradise will not be responsible for any losses or penalties incurred due to incorrect transaction information).
Please note that the above list serves as a guide and does not constitute a guarantee that Paradise will attempt to recover your incorrectly sent assets. Each case will be investigated on an individual basis, and the decision to attempt recovery remains at the sole discretion of the Paradise team.
Fees
A fee of 5% of the deposit amount will be charged for the recovery attempt for an incorrectly sent deposit. However, please note that this fee cannot be less than 50 USD or its equivalent value in your deposit cryptocurrency.
The fee will be calculated based on the original amount of your deposit and charged in the deposit cryptocurrency at the time of funds recovery.
The fee value equivalent in USD will be calculated at the time of completing the recovery process.
The fee will be deducted from the recovered funds.
Please note that Paradise may not be able to recover all deposits. The recovery fee is non-refundable.
Process
If you need to request the recovery of your assets, please send an email to support@paradisesupport.freshdesk.com with the following information:
User ID - Email Address
Coin/Token deposited
Deposited amount - Withdrawal wallet address
Transaction ID / Transaction Hash
Screenshot of the sender's wallet and transaction history
Our support team will review your case and guide you through the recovery process accordingly.